Your data
The record belongs to whoever made it.
Our privacy policy is written for lawyers. This page is written for you. It explains who owns what on Eleve, who can see it, and how anything moves between a family, a school and a federation.
Closed by default
Nothing is shared because it happens to sit in the same app. Sharing starts when a person decides it starts.
Only your own to give
A school or coach can share the work they did. A family can share the work the family did. Neither can give away the other’s.
Reversible
Every share can be turned off. A family keeps a veto even over a share their school agreed to.
Who owns what
Every record on Eleve is stamped with an owner the moment it is created, and that stamp does not change later. This is not a setting somebody can flip. It is how the records are stored.
The family owns
- Clips a parent or athlete filmed and uploaded
- Practice done at home or at the park
- Goals the athlete set for themselves
- Runs the athlete planned and logged
- Contest results the family entered
The school or coach owns
- Sessions its coaches ran
- Skill progress marked during those sessions
- Clips a coach filmed at a school session
- Training plans a coach wrote
- Assessments the coach carried out
A school or coach cannot share the family’s side. A family cannot share the school’s side. When either one is asked for data, the software works out what that party actually owns and offers only that.
What can be shared, and who gets to say yes
When a federation or another school asks for access, it does not ask for “the data”. It asks for named categories, one athlete at a time. Here is the whole list for federations and partner organizations. Separately, one school can ask another for a specific record, such as an injury, and that only happens if a parent approves it.
| Category | What it is | Only this side can share it |
|---|---|---|
| Personal videos | Clips a parent or athlete filmed and uploaded themselves | Parent or athlete |
| Personal sessions | Practice at home, at the park, on their own time | Parent or athlete |
| Personal goals | Goals the athlete or parent wrote for themselves | Parent or athlete |
| Runs | Run plans and run results the athlete built | Parent or athlete |
| Skill mastery summary | Percent mastered and latest skills, with no session by session detail | Parent or athlete |
| Self-reported results | Contest results the family entered, including ones a coach confirmed | Parent or athlete |
| Competition results (judged) | Placements and scores from contests judged on Eleve | Either owner |
| Ranking and level | National ranking and ceremonial level | Either owner |
| School sessions | Records of sessions run by the school. Coach notes are never included | School or coach |
| Skill progress (school) | Per-skill progress recorded inside school sessions | School or coach |
| Training plans | Plans a coach built for the athlete | School or coach |
| School videos | Clips a coach filmed during a school session | School or coach |
Coach notes are not on this list, and that is deliberate. What a coach writes down about a session does not travel to a federation under any grant.
Who sees what
Every request to our servers is checked against the account making it, or against a Passport link the family created. Not the app screen, the server. A screen you cannot reach is not a security measure. A request that comes back empty is.
Parent
Can see
- Everything about their own children
- What their children’s coaches recorded for them
- Their own uploads and who they shared each one with
Cannot see
- Any other family’s children
- A coach’s private notes
Athlete
Can see
- Their own progress, sessions, videos and goals
- What their coaches recorded for them
Cannot see
- Other athletes’ records
- Anything from a school or coach they do not train with
Coach
Can see
- Athletes at their own school
- Work they and their colleagues recorded at that school
- Family uploads that were deliberately shared with them
Cannot see
- Athletes at any other school
- Home practice and personal notes
- Family uploads that were not shared
School
Can see
- Its own roster and its own coaches’ work
- What families chose to share with it
Cannot see
- Another school’s athletes, sessions, videos or notes
- Family-owned records nobody shared
Federation
Can see
- Aggregate volume for schools that agreed to work with it
- Only the athletes granted to it, and only the categories listed in each grant
Cannot see
- Any athlete without a grant naming that athlete
- Anything outside the granted categories
- Coach notes, in any case
Anyone with a Passport link
Can see
- The athlete’s name, age and profile, through a link the family created
- Only the records the family chose to include
Cannot see
- Records the family did not include
- Anything at all once the family turns the link off
Eleve, the company
Can see
- What we need to run and support the service
Cannot see
- We do not sell it
- We do not hand it to advertisers
- We do not open one customer’s data to another
What you can do today
See who has access
Parents have a Shared data page listing every share about their athlete and who holds it.
Share one clip with one coach
Pick the coaches by name rather than the whole staff. Only the person who uploaded a clip can change its audience.
Turn a share off
Any share can be withdrawn. If a school shared its own records about your athlete, you can still stop it.
Leave
Delete your account from inside the app. Schools can ask us for an export of their records, or to delete specific records, at any time.
Straight answers
Does my child’s school see everything in the app?
No. A school sees what the school itself recorded: the sessions its coaches ran, the skills they marked, the clips they filmed, the plans they wrote. That is the school’s own work, and it stays with the school.
What a family does on its own time is separate. Practice at home, clips a parent filmed, goals the athlete set for themselves. None of that reaches a coach unless someone in the family turns it on. The one exception is health: injuries and wellness check-ins a family records are visible to the athlete’s school coaches, so they can adjust training.
Is Eleve the same company as the school I found it through?
No. Eleve is the software. Schools, coaches and federations are customers who use it, each with their own separate account.
A school you may have seen using Eleve has no more access than any other school on the platform. It cannot see athletes who are not enrolled with it, and it cannot see another school’s sessions, athletes, videos or notes. There is no shared pool. Every read is scoped to the organization making it.
We train at two different schools. Do they see each other’s work?
No, not by default. An athlete can train with more than one school or coach, and each one sees only its own work with that athlete. If the two want to see each other’s records, both sides have to agree first, and the family can still refuse the part that belongs to them.
What happens when a federation asks for our data?
There are two separate doors, and both have to open.
First, the federation and the school have to agree to work together at all. On its own, that agreement shows volume only, such as how many sessions the school ran. It shows no athlete, no name, no video.
Second, for anything about a specific athlete, there has to be a grant for that athlete by name. The grant lists exactly which categories are included, and it can carry an end date. Nothing outside that list is visible, and nothing is assumed.
Can a school hand our personal data to a federation without asking us?
Not anything the family owns. A school can share its own records, the sessions its coaches ran, the skills they marked, its plans and the clips its coaches filmed, with a federation it has agreed to work with, and it does not need to ask you first. Anything the family owns can only be shared by the family. That split is enforced by the software on every request, not by a promise in a policy.
And if a school shares its own records about your athlete, you can still pull that share back. The family always keeps a veto.
I filmed a clip of my kid. Who can watch it?
Your athlete’s coaches, unless you choose otherwise. When you upload a clip it is set to be shared with your athlete’s coaches. Before or after uploading, you can make it private, or narrow it to specific coaches by name rather than the whole staff.
Only the person who uploaded a clip can change who sees it. Not a coach, not the school, not us.
Do coaches read what my athlete writes for themselves?
No. Personal practice and personal notes sit outside every coach and school view. They are filtered out of the coach feeds, the calendar and the session lists. A coach would have to be given them deliberately.
Can we get our data out, or delete it?
Yes. You can delete your account from inside the app. Your login goes straight away, and we remove the rest of your personal data within 30 days. Schools can ask us for an export of their records, or to delete specific records, at any time.
If you want a copy of what we hold about your family, write to us and we will put it together for you.
Do you sell our data, or train anything on it?
No. We do not sell it, rent it, or hand it to advertisers. Athlete records are not a product we sell to anyone. We do not train AI models on it, and the AI service behind our progress summaries does not either. It never receives an athlete’s name.
Where is the data actually stored?
In the United States. Videos and images are on Amazon Web Services, the database is at Neon, sign-in is handled by Clerk, and email is sent through Resend. The full list of the companies we use, and what each one does, is in our privacy policy, and we tell customers before it changes.
If your organization needs data kept inside the European Union, tell us. It is a real question and we would rather answer it straight than surprise you later.
Still have a question about your data?
Write to us and a person will answer. If you are a federation or a school with a review to run, tell us what you need and we will work through it with you.